Politics & Government Data retrieved 2026-07-16
311 requests
Service requests New Yorkers file with 311 each year: the city's complaint box, counted from the request-level data.
3.66 million
311 service requests in 2025
The most in the series. New Yorkers filed 2.09 million requests in 2010; the quietest year was 2012, at 1.84 million.
The numbers behind this chart
| Year | 311 service requests filed in New York City |
|---|---|
| 2010 | 2,089,792 |
| 2011 | 2,011,177 |
| 2012 | 1,837,132 |
| 2013 | 1,887,596 |
| 2014 | 2,156,749 |
| 2015 | 2,322,539 |
| 2016 | 2,409,088 |
| 2017 | 2,508,543 |
| 2018 | 2,760,175 |
| 2019 | 2,631,126 |
| 2020 | 2,942,024 |
| 2021 | 3,220,882 |
| 2022 | 3,169,960 |
| 2023 | 3,224,723 |
| 2024 | 3,456,770 |
| 2025 | 3,655,034 |
The key years
What this counts
Service requests created in the city's 311 system in a calendar year, by phone, app, or web: noise complaints, heat and hot water, illegal parking, rats, potholes, and the rest of the catalog. Counted from the request-level datasets the city publishes, which split at 2020; this page joins the two.
What it does not say
- 311 volume measures reporting, not conditions. An easier app, a viral complaint category, or one bad heat season moves the line without the city itself changing that much.
- One problem can generate many requests (every neighbor calls about the same party), and chronic problems in neighborhoods that report less are undercounted.
- Agencies also take complaints outside 311, so this is the 311 system's count, not the city's full complaint volume.
The questions New Yorkers actually ask
How many 311 requests does NYC get a year?
3.66 million service requests in 2025, the most on record. The series starts at 2.09 million in 2010.
The numbers move. We watch them.
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